Crisis is my job—it’s even right there in my title—but in 2020, it feels like we are all working in crisis, both professionally and in our personal lives. Recently, like so many of us, my friends and family have grappled with an onslaught of hardships: losing loved ones, getting fired, confronting the hard truths of racial inequality in this country. Even when I wasn’t affected directly, I was forced to look the people I care about in the eye and grasp the extent of their pain. I tried to connect and to comfort—to be empathetic. I did my best, but
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